Frequently Asked Questions

Frequently Asked Questions

2-4 Weeks for standard production, 7 business days if you choose to RUSH ORDER your holster.

Yes, ALL KYDEX products must be Rush Ordered or the order will not be processed.

Please select Trijicon RMR option if you have Burris, Vortex, Leupold Pistol Optics.

Yes, RX models of Sig have factory Suppressor Height Sights.

No, we do not have your model if it’s not listed.

USPS First Class mail. Roughly takes 3-5 days to arrive once it is shipped.

Every order is made specifically to your order, we don’t take returns for mistake orders.

Please email us and provide Order Number, Description of what was received. We will ask for photos as well. We will rectify any issue that may have been caused in manufacturing.

Please email us, we will schedule a call to assist you. This is not uncommon. KYDEX can tighten up with environmental changes during shipping or season of the year. Sometimes holsters can tighten. We will instruct you how to adjust retention with a DIY method.

Please find all warranty information on the Warranty Policy page.

This is a service we offer that is a 100% replacement of the holster, no questions asked. Dog eats it, wife runs it over, child puts it in the oven and turns it into a pancake. If you have the warranty, we will replace it. KYDEX is a wear item. It breaks down, can weaken, become brittle in the cold, etc. We do not make KYDEX, we manufacture the holsters. KYDEX is not indestructible. If you plan on extreme hard use, we do recommend purchasing the warranty. Holster must be returned. We do not replace lost or stolen holsters.

We begin production almost immediately on all orders. If you RUSH ordered, it has most likely already gone through production and we will not abort the process. Standard production orders, we offer a 48 hour grace period that we will honor changes. If it is out of the window, we will not abort the manufacturing process.

No, this is a custom order made to YOUR specifications. We are not responsible for your choices. If it is out of our outlined grace period windows (see previous FAQ), you will still receive your holster. You can figure out what you want to do with it after.

No, RUSH order is a 7-business day production schedule. Be more responsible and order gear ahead of time.